REFUND POLICY

REFUND/RETURN & EXCHANGE POLICY
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We aim to ensure your satisfaction with every purchase. If you are not fully satisfied with the fit or condition of our products, we provide a comprehensive return and refund process.
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Refund Eligibility
 
To qualify for a refund, ensure that:
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1. The item is unwashed, clean, and free from any damage.
2. The original tags are still attached.
3. The item does not fit.
4. You initiate the return process within 3 days of receiving the item
5. The return shipping fee is covered by you, the buyer.
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Process for Returns and Refunds
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Initiate a Return: Contact our customer service team within 3 days
of receiving your item to begin the return process. Provide your order
number and specify the reason for the return, whether it is due to sizing
or dissatisfaction with the quality.

Ship Back the Item: After receiving return approval, send the item back
to us at the provided address. The item must be in its original condition,
and you are responsible for the return shipping costs.

Item Inspection: Upon receipt, MARI will inspect the item to confirm that
all conditions for a refund are met.

Refund Issuance: If the item meets all conditions, a refund will be processed
to your original method of payment within 5-7 business days.
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Additional Information
​​We reserve the right to refuse returns that do not meet these conditions.
Processing times for refunds may vary based on your bank or credit card company.
 
 
Contact Us
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For more information or assistance with your return, please contact our customer service team. We are dedicated to ensuring that your experience with Mari Online Store is positive and satisfactory.
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Thank you for choosing MARI Online Store, where we value your business and are committed to providing quality and care.